1. Scope
This Privacy Policy explains how Qualvix LLC (“Qualvix,” “we,” “our,” or “us”) collects, uses, discloses, and protects information in connection with our websites, software, communications, integrations, and technology-enabled business services (collectively, the “Services”).
It applies to information about our customers and website visitors and to information we process on behalf of customers about their leads, customers, contacts, or other individuals.
2. Information We Collect
- Business and account information: name, company, email, phone, website, billing details, credentials, onboarding information, and support requests.
- Customer-provided contact data: name, phone, email, last interaction or appointment date, scheduling information, and limited non-clinical business context needed to perform the requested Services.
- Communications: content and metadata of calls, text messages, emails, chats, and other communications sent or received through the Services.
- Integration data: information made available through CRM, calendar, scheduling, email, or other systems you connect to Qualvix, subject to the permissions you grant.
- Website and technical data: IP address, browser and device information, pages viewed, referral information, approximate location derived from IP address, logs, and similar usage information.
- Payment information: payment-related information processed by our payment providers. Qualvix generally does not store full payment-card numbers.
The Services are not designed to receive or store medical records, clinical notes, diagnoses, treatment details, insurance information, or other protected health information (“PHI”). Customers should configure integrations to provide only the minimum non-clinical contact, scheduling, and business information needed for the Services. Unless Qualvix separately agrees in writing, customers must not provide PHI to Qualvix.
3. How We Obtain Information
We may obtain information directly from you, from our business customers, through systems you choose to connect to Qualvix, automatically when you use our website or Services, and from service providers that support our operations.
4. How We Use Information
- provide, operate, personalize, and support the Services;
- send or facilitate customer-authorized communications and follow-up;
- schedule or assist with appointments and other business workflows;
- operate CRM, calendar, scheduling, communications, and other integrations;
- create accounts, process payments, and provide support;
- monitor performance, troubleshoot, prevent abuse, and maintain security;
- improve and develop the Services using aggregated or de-identified information; and
- comply with law, enforce agreements, and protect rights and safety.
5. AI-Assisted Communications
Some Services may use artificial intelligence or automated systems to generate, assist with, route, summarize, or respond to communications. These systems may process information contained in the communication and related business context to perform the requested service.
AI-generated or AI-assisted outputs can be inaccurate, incomplete, or unpredictable.
6. How We Disclose Information
- Service providers: hosting, communications, AI, analytics, security, payment, support, and infrastructure vendors acting on our behalf.
- Our customer: when an individual communicates through a Qualvix-powered channel on behalf of that customer.
- At your direction: including connected third-party systems.
- Legal and safety reasons: when reasonably necessary to comply with law or protect rights, property, or safety.
- Business transactions: mergers, financings, acquisitions, reorganizations, or sales of assets.
We do not sell, rent, or share mobile opt-in data or consent information with third parties for their own marketing or promotional purposes.
7. Text Messages, Calls, and Email
If you communicate with a business through a Qualvix-powered number, email address, or other channel, your communications may be processed by Qualvix on behalf of that business.
For SMS, message frequency varies and message and data rates may apply. Where supported, reply STOP to opt out and HELP for assistance. Qualvix and its customers may also honor other legally valid opt-out requests.
8. Cookies and Similar Technologies
We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve performance, and protect the Services. Browser settings can control many cookies, although blocking some may affect functionality.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure.
10. Data Retention
We retain information for as long as reasonably necessary to provide the Services, maintain business and legal records, resolve disputes, enforce agreements, meet legal requirements, and protect the Services.
11. Privacy Rights
Depending on where you live, applicable law may give you rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing.
Send requests to Support@team.qualvix.ai. We may verify your identity. If we process your information solely for one of our business customers, we may direct the request to that customer.
12. Children
The Qualvix website and customer accounts are not intended for individuals under 18, and we do not knowingly collect personal information directly from children for the purpose of creating a Qualvix account.
13. Changes
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date and, when appropriate, additional notice.
14. Contact
Questions or privacy requests may be sent to Support@team.qualvix.ai.